Shipping / T&Cs
Shipping Information
At Bronte Lockwood Photography, we use Printful's on-demand service to fulfill and ship all of our prints and framed aerial photography directly to you. We are based in Australia (NSW), and offer shipping throughout the region with the following rates:
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Standard Shipping: $15 for items under 2kg.
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Heavy Shipping: $60 for items over 2kg.
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Shipping times vary depending on your location and the product type, but most orders within Australia are typically delivered within 7-14 business days from the date of purchase. Please note that all products are custom-made on demand, so processing times may vary slightly.
For more information, feel free to contact us at brontelockwood@gmail.com or visit our website at brontelockwood.com.
Thank you for supporting Bronte Lockwood Photography!
T&Cs
Terms and Conditions for Bronte Lockwood Photography purchasing.
1. Acceptance of Terms
By accessing and using Bronte Lockwood Photography Store, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms, please refrain from using our services.
2. Orders and Payment
a. All orders are subject to availability and acceptance. We reserve the right to cancel or refuse any order for any reason.
b. Prices are as displayed on the website and are subject to change without notice. All payments are due at the time of order placement.
c. We accept payments through PayPal.
3. Delivery
a. We will make every effort to deliver your order within the specified time frame. However, we are not responsible for delays caused by factors beyond our control.
b. Shipping costs are calculated during the checkout process and are the responsibility of the customer.
4. Returns and Refunds
a. We strive to provide high-quality products. If you are not satisfied with your order, please contact us within 5 days of receiving your items for assistance.
b. Returns will only be accepted for damaged or defective products. Proof of damage may be required.
c. Refunds will be issued to the original payment method upon approval of the return.
5. Intellectual Property
a. All content on our website, including but not limited to text, images, and logos, is the property of Bronte Lockwood Photography and is protected by copyright and other intellectual property laws.
b. Customers are prohibited from using our content for any purpose without our express written consent.
6. Privacy Policy
a. We collect and use personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.
7. Limitation of Liability
a. Bronte Lockwood Photography shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use of our products or services.
8. Governing Law
a. These terms and conditions are governed by and construed in accordance with the laws of NSW. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in NSW.
9. Changes to Terms and Conditions
a. Bronte Lockwood Photography reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website.
By using our services, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or concerns, please contact us at brontelockwood@gmail.com.
Returns
Return Policy for Bronte Lockwood Photography - Online Photo Print Store
Last Updated: 10-01-24
Thank you for shopping at Bronte Lockwood Photography. We are committed to ensuring your satisfaction with our products. Please read our return policy carefully to understand your options and how the process works.
1. Eligibility for Returns
a. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
b. Customized or personalized items are generally not eligible for return unless they are defective or damaged.
2. Returns Process
a. If you wish to return an item, please contact our customer service team at Bronte Lockwood Photography within 5 days of receiving your order.
b. Our customer service team will guide you through the return process, providing you with a return authorization and instructions on where to send the item.
c. Please ensure that the item is securely packaged to prevent damage during transit.
3. Refunds
a. Once we receive your returned item, we will inspect it and notify you of the status of your refund.
b. If the return is approved, a refund will be issued to the original payment method within 5 days.
c. Shipping costs are non-refundable unless the return is due to a manufacturing defect or an error on our part.
4. Exchanges
a. If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer service team for assistance.
5. Damaged or Defective Items
a. If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue promptly.
6. Non-Returnable Items
a. Certain items are non-returnable, including gift cards and downloadable products.
7. Shipping Costs
a. The customer is responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
8. Cancellations
a. Orders cannot be canceled once they have been processed. Please review your order carefully before completing the purchase.
9. Contact Us
a. If you have any questions or concerns regarding our return policy, please contact our customer service team at Bronte Lockwood Photography.
By making a purchase from Bronte Lockwood Photography, you agree to and accept our return policy.